Online Reviews

The staff was incredibly friendly and knowledgeable. Highly recommended!

WE LOVE Miller Piano Specialists in Franklin. Loving our new baby grand!! Thank you Dave Martin (and Sherry) for your help in choosing our "baby". It fit great in our living room. I highly recommend these guys for any of your piano/musical needs!!

I bought a baby grand piano from Miller Piano and it could not have been a better experience. I worked with Khaymen and he was great! He was very friendly and knowledgeable and just made the whole process a breeze. If you are in the market for a piano, I highly recommend you start with Miller first.

Mr Martin is very knowledgeable in music and pianos. We had a great time visiting!

Miller Pianos is the best play to go if you are looking for a new or used piano. I have a bought a few from them and they will continue to get my business. The owners are awesome. I feel like part of the family the moment I walk thru the doors. if you need a sales person, contact Sherry, she will go over and beyond to help you find what you need and fits for you. The selection, well put it this way, the most beautiful pianos you will find and hear.

Great staff!! Awesome products!! Love this place!!

I called Miller Piano to ask about selling a Grand Piano I own. I spoke with Sherry Smith, and her customer service skills were amazing! She provided all the details I needed but didn't know to ask for, researched my piano, called me back with the information, and provided great insight. Very, very impressed!

Sherry and Dave are some of the most kind, knowledgeable and professional people in the industry. If you want grade A service, shop Miller. Thanks for everything guys!

yes the best! use them if you ever need help!

Fantastic people! Highly recommend!

I purchased a pre-owned Yamaha C2 5’8” with Disklavier on consignment at Miller Piano recently. When first arriving at the store, I soon noticed how genuinely friendly and laid back Sherry and Dave were. No high pressure tactics at all, which I’m a little allergic to. Then as I began looking beyond my original plans (thank you Sherry), I noticed this beautiful work of art that seemed too far beyond my intended budget. But low and behold, after a good bit of back and forth with the previous owner, Dave worked a small miracle and managed to negotiate the sale. He really went to bat for me. Then the piano electronics were slightly damaged during shipping. Without hesitation, Dave drove out to my home to try and get it working himself. He soon sent over a technician who got it fixed, no charge. Sherry was also very helpful all along, especially in getting me familiar with the software. She’s always been there when I had questions about getting everything set up.I hardly ever write reviews about anything. But I felt these two exceptional people deserved some high praise, as does Mr. Miller for knowing the kind of associates who really make a difference both before and after the sale. Pianos are much more than furniture or simple instruments to people who own and enjoy them. They are more like family members. And it’s great to find them in a store that feels more like family with a personal touch than a place that only exists to make money. As we all know, there are a lot of ways to run a business and make a profit in this world. It’s refreshing and rewarding to find a place that demonstrates how it should be done.

Just got off the phone with Sherry Carlisle Smith, she was super helpful, honest, and knowledgeable. If we decide to sell our piano we will definitely go with this company--but after talking to her she educated me about so many great things about my piano that I may just hang onto it!