Online Reviews

I called Miller Piano to ask about selling a Grand Piano I own. I spoke with Sherry Smith, and her customer service skills were amazing! She provided all the details I needed but didn't know to ask for, researched my piano, called me back with the information, and provided great insight. Very, very impressed!

Sherry and Dave are some of the most kind, knowledgeable and professional people in the industry. If you want grade A service, shop Miller. Thanks for everything guys!

yes the best! use them if you ever need help!

Fantastic people! Highly recommend!

I purchased a pre-owned Yamaha C2 5’8” with Disklavier on consignment at Miller Piano recently. When first arriving at the store, I soon noticed how genuinely friendly and laid back Sherry and Dave were. No high pressure tactics at all, which I’m a little allergic to. Then as I began looking beyond my original plans (thank you Sherry), I noticed this beautiful work of art that seemed too far beyond my intended budget. But low and behold, after a good bit of back and forth with the previous owner, Dave worked a small miracle and managed to negotiate the sale. He really went to bat for me. Then the piano electronics were slightly damaged during shipping. Without hesitation, Dave drove out to my home to try and get it working himself. He soon sent over a technician who got it fixed, no charge. Sherry was also very helpful all along, especially in getting me familiar with the software. She’s always been there when I had questions about getting everything set up.I hardly ever write reviews about anything. But I felt these two exceptional people deserved some high praise, as does Mr. Miller for knowing the kind of associates who really make a difference both before and after the sale. Pianos are much more than furniture or simple instruments to people who own and enjoy them. They are more like family members. And it’s great to find them in a store that feels more like family with a personal touch than a place that only exists to make money. As we all know, there are a lot of ways to run a business and make a profit in this world. It’s refreshing and rewarding to find a place that demonstrates how it should be done.

Just got off the phone with Sherry Carlisle Smith, she was super helpful, honest, and knowledgeable. If we decide to sell our piano we will definitely go with this company--but after talking to her she educated me about so many great things about my piano that I may just hang onto it!

I recently moved from California to Tennessee bringing with me my1901 Kolher & Chase Upright Grand Piano from S.F. (which I've had for 52 years). The piano movers that I hired laid it on it's side resulting in MAJOR damage inside and out! Miller Piano Specialist helped me piece back together my most prized possession which I thought was a total loss. Not only did they fix the internal parts they were able to fix the exterior too! My piano has never sounded so good, and looks brand new! They were very reasonably priced! Even better, they treating my piano like one of their own, priceless!

Great store for all your piano needs. See Sheri!

Middle Tennessee's authorized Yamaha dealer...great

I really enjoy visiting Miller Piano anytime I’m in the Nashville area! In addition to being music specialists, they always have extended learning experiences. Sherry is a top-notch personality and always available to share new products and events!

I came in to shop for a digital piano. I had the Yamaha DGX in mind. Sherry immediately greeted me and showed me all of my options to be sure I was making the best decision. That’s a 4-star experience. Why 5 stars? Sherry provided me with her personal line to be in contact as I couldn’t make a decision right then and there. She worked with me to arrange an after-hours pick up because I live 45 min away and was running late. After the new piano was loaded I was thanked by the... staff. After I was home that same night Sherry called to make sure I was settling in with the instrument and offered to be a point of contact for any and all future needs. Who does that?! Icing on the cake. She even extended her services to be offered in-home if necessary. A product is a product. I could have spent the same amount of money on Amazon for the same product. Service is what makes the difference. If you want personalized assistance and a feeling of family and longevity you must go see the fine folks at Miller. Looking forward to coming in soon for some accessories! PS- Thank you, Sherry, for printing a list of the amazing iOS apps (and a description)that are available from Yamaha. Woodstock. � See More

Wonderful!!!! Beautiful songs and beautiful playing. Thank you.

I had the pleasure of meeting Sherry and Dakota at Miller Piano yesterday! As a lifelong pianist, being in a room filled with gorgeous pianos is not unlike a child walking through a toy store. It was a great experience. Those two young ladies made my day! (Sherry will try to tell you that she is the mother of Dakota - pretty sure they're sisters!) We shared stories of our common love of music. Sherry encouraged me to play as many pianos as possible. She even shared stories of how current technology is keeping piano sales alive and well! There were no high-pressured sales tactics, and no cold shoulder when I revealed that I wasn't in the market at this time. I highly encourage you to stop in and say hello! Great place. Wonderful people!

Miller Piano Specialists is the fun place to be. Are you are looking to buy a piano, new or previously owned? The selection is second to none and pianos move in and out daily. Are you interested in lessons? You can find classes at Miller Piano Specialists for students of all ages, skill level, or style. You know you want to enjoy one of the the regular, free of charge, monthly musical artist showcases. World class musicians up close and petspers. And, you never know who you're going to meet at Miller Piano Specialists, as artists enjoy stopping in to practice, chat, and play the pianos, especially the Yamaha 9' concert grand piano when it's taking a rest from being on stage. Whether you talk to Ross or Sylvia Miller, owners, Sherry Carlisle Smith, General Manager, or Dave Martin and Dakota Smith, all are Miller Piano Specialists. The entire team loves what they do, and it shows. Stop in your next visit to the Cool Springs area and say hi!

Great pianos! Great staff! Very helpful and friendly. I am a serious player and they know this. However, they also treat all of their customers with a lot of respect and work VERY hard to find you the piano that you want that fits your needs. The owner is very nice as well! Fun guy to talk with and very knowledgable. He appreciates your business. They are leading the way for the next generation of pianists with amazing instruments and a friendly environment.

Great selection of quality Pianos. Very happy with my Piano and service

Sherrie is awesome to deal with - honest and very knowledgeable - I wish there were 6 stars !!!!!!

Excellent place for kids to learn to play piano.

Great helpful staff, very informative

I don't think I can walk into another piano or music store without comparing them to Miller's team. Everyone is nice, knowledgeable, and really care about music and the customers. Glad to know a local business that cares for the community and music so much

awesome!

Sherry is the absolute best! Super helpful on our purchase, and went out of her way from the start!

I was disappointed to hear that they had stopped carrying Mason and Hamlin pianos. They carry Pearl River and Yamaha (which I think are part of the same company) part of which is based in the United States, and the other part being based in China. It seems to me that pianos and many players are either all-in on the technology either in part or full, but personally I still believe in the 100% natural sound from a great legacy piano. The person who spoke to me was very friendly and knowledgeable at Miller.

What a wonderful experience! Sherry and Dave were both wonderful to work with. Patient and willing to help me - a buyer with limited experience choosing the best instrument - make an educated choice for that one piano that would meet my needs. Through their time and skillful playing (as I am a beginner) I was able to find the right piano for me! I look forward to my next visit as each time I go I learn something new! Thanks again!!

Love Miller Piano. Everyone is so helpful . . . not just when selling pianos, but in helping with your career! Love the way this company works!

I own a music academy in the Cool Springs area. From the moment I walked in, I received personal attention in a way that made me feel well taken care of. I highly recommend Ross & Sylvia and their staff at Miller Piano Specialists. I will definitely do business with them again!