Miller Piano Specialists
650 Frazier Drive #150, Franklin
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I wish Miller Piano was closer to us but have to say that our Yamaha piano is in our home in Vermont AND Travis Mitchell and his son went above and beyond to help me get my piano working again with the Disklavier. No one else knew what … More to do including Yamaha technicians from the corporate site. I tried everything they recommended to only tell me my unit would not work anymore.I did a search for companies that had experience with the Disklavier and came across Miller Piano. It was so heartwarming to see how much they cared and promised me they could get the Disklavier running again. I now can listen to my piano again and couldn't be any happier. These are your go to people that have not only knowledge but care about their customers. Thank you from the bottom of my heart. After 1 1/2 without listening to my piano I am truly grateful!
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Travis was marvelous to work with! He came and evaluated my piano and offered me a great price for it. Highly recommend for selling a piano or purchasing one!!
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Sherry Smith is the go to person for 5 star customer service. She took time, on her 4th of July holiday, to answer all of my question about the U3 Yamaha piano. We sealed the deal, over the phone. 3 days later my piano was delivered. … More Sherry drove 2 hours, to my house to seal the deal. I would advise anyone who's looking for a piano, to talk with Sherry Smith at Miller Piano Specialists. She is knowledgeable about their products, she is very easy to communicate with, and not once was I ever made to feel pressured into a decision. Thank you Sherry for all of your help.
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I recently bought a Yamaha grand piano from Miller Piano and was so impressed with their piano expertise as well as the way they serve their customers with heart. I truly had an awesome experience interacting with the whole staff throughout … More the process of this big decision. Good people. Highly recommend!!
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I own a music academy in the Cool Springs area. From the moment I walked in, I received personal attention in a way that made me feel well taken care of. I highly recommend Ross & Sylvia and their staff at Miller Piano Specialists. … More I will definitely do business with them again!
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Very helpful and knowledgeable staff! Very positive environment!
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Great support and help on a purchase. I truly appreciate their diligence in getting back to me when I needed questions answered. Extremely Professional!
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We have been twice here and both times have enjoyed it so much and working with Sherry Smith in picking out a piano. She has helped us so much and I recommend this piano store if you are interested in buying one. I would also recommend … More you to Sherry as a teacher because she is smart in the instrument and she can tell you about everything of it. Very much appreciate her works in the music industry and her ways of helping people such as me. Alike Sherry Smith, the people who also work here are very friendly and intellectual with the instrument as well. I would say it is the best piano store I have ever been to.
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Sherry was very professional, knowledgeable and a pleasure to work with. She’s conscientious about her customer’s needs and was not pushy to make a sale. That appealed to me. Plus, after two months, I’m still thrilled with my purchase. … More I would definitely choose Sherry and Miller Piano again!
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Sherry is the best. I bought a Yamaha Clavinova electronic piano from Miller in 2014. Piano still plays and looks like new. I needed some help, and she fixed me up, no charge. That is service with a smile.
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Sherry is awesome! She answered all of our questions and is very knowledgeable and professional. She went above and beyond to share information and options for our piano needs.
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Sherry called me back quickly with information I requested on the chat feature of their website. Such stellar customer service!
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Sherry was so helpful and kind!!! My preffered gallery
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I walked into MPS looking for my dream piano. Sherry was super quick to help me and so friendly. From perusing to purchase she was with me, made herself easily accessible, and made the process very easy. I can’t wait to have my new-to-me … More piano delivered! Photos to be added when delivered 😊
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Sherry is always straight to the point and honest. I like that. She always goes out of her way to help you get the best deal. Which is why I keep coming back. Miller’s service is the best and I am confident that they stand behind their … More products
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They were awesome! The let us play all the pianos, kids included. Super friendly and helpful.
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Went to Miller to buy new Yamaha baby grand for our church. They were great to deal with. Dave Martin was so helpful.I'm going back to Miller to purchase a baby grand for myself.
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Great experience, love to buy with them. Friendly and they listen to your needs, if you are a beginner, they will let you know there's is nothing to worry about. Please visit them if you are looking for a piano.
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I called today inquiring about a new piano. Was able to do everything over the telephone including my trade information. Sherry was wonderful to work with.
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I LOVE my new piano! Sherry was extremely helpful in picking out a replacement to a very old family piano. Our new piano will be enjoyed for decades to come. Genuine people who love pianos and great customer service.
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Sherry was super helpful and transparent in helping me with my Yamaha U3, from beginning to end!
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Very helpful, gave me a lot of useful information even though they were not making a sale. Very friendly stuff.
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Thank you for all the help quick with text message chat and answered questions fast!!! Ty ty
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Divine appointment! Hubby and I were on our way to leadership training with Kevin Zadai/Warrior Notes and we stopped in. The young lady asked if she could help us. We gave our standard "no, we're just looking." She went back … More and got her mom. Sherry just started talking to us and before long I confessed I want to learn to play chords because I want to write songs. She jam-packed me with information and made it look so simple- then she invited me to join her online group where she offers free piano lessons and told me that they host a song-writing workshop once a month! Unbelievable- and we didn't buy a thing! We totally recommend Sherry and Miller Piano Specialists!Divine appointment! Hubby and I were on our way to leadership training with Kevin Zadai/Warrior Notes and we stopped in. The young lady asked if she could help us. We gave our standard "no, we're just looking." She went back and got her …More
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They were super responsive and communicated well with no pressure. I was having trouble deciding between digital and acoustic pianos. They took the time with me to explain the pros and cons and let me try out different models to find what … More was right for me. I recommend you see them if you are in the market for a new or used piano. I decided on a digital one. 😊 Sherry and Dave are both super nice and knowledgeable!
Updated: When I picked up my piano, Sherry sat down with me and showed me how to use the computer part AND showed me all kinds of apps that I can get and use with it to make my piano playing experience even more fun. She really loves music cares about people and is not just there to make a commission. I recommend going to Miller Piano if you are at all in the market. -
Sherry Smith is an absolute gem to work with. Knowledgeable, helpful and fun too boot! Thank you Sherry!
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Sherry at Miller Piano is amazing! She spent weeks helping to track down this beautiful white baby grand piano when it seemed nearly impossible to find an affordable option. She found it! It sounds absolutely beautiful and is the perfect … More addition to our family. Every part of our experience was wonderful and we will go back in a heartbeat!
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I just recently purchased a new Pearl River piano from Miller Piano Specialists. It was a great experience. No pressure, and they wanted me to leave with a piano I was happy with. I was looking for a used piano that would only be played … More by me. Tried the Pearl River and was very pleased with it. I truly enjoy having a piano again after a few years without one. I would highly recommend them.I just recently purchased a new Pearl River piano from Miller Piano Specialists. It was a great experience. No pressure, and they wanted me to leave with a piano I was happy with. I was looking for a used piano that would only be played by …More
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Great spot for a piano! Owners are very friendly, no pressure to buy, lots of options and reasonable pricing. They take pride in their pianos.
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I appreciate Sherry's expertise in quoting a price value for my parents' spinet piano based on year and condition!
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Recently picked up a used Yamaha P2 from Miller and I can’t speak highly enough for the help that Sherry gave in my experience. Initially, I called in to see if they had a U3 or U1, and while they didn’t have one at the time, Sherry gladly … More shared a ton of info with me to help in my search. We ended up chatting about what to look for, and she even offered to help validate the purchase even if I found something somewhere else.
She mentioned they had the P2 just come in, so I went in to look at it, and it was a great fit. Using it on all kinds of recordings in my studio. Sherry made the buying experience and delivery seamless.
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Sherry couldn’t have been more helpful in guiding me to the piano that I was best suited for. I am so looking forward to learning more , practicing and using a method of teaching that will enhance my piano playing.I look forward to her … More weekly lessons and know she will make me play better due to her extensive knowledge and patience.No better place than Miller Piano to be your guide through the piano buying process. Sherry is a gem!Sherry couldn’t have been more helpful in guiding me to the piano that I was best suited for. I am so looking forward to learning more , practicing and using a method of teaching that will enhance my piano playing. …More
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Sherry Smith and the entire team at Miller represent among the highest levels of customer service I have experienced. Sherry provided valuable insights and knowledge which helped us make informed decision. She responded to text / phone … More call instantly and always went the extra mile at every stage. We had gone back and forth through out the process, but she has always been patient and professional. We would recommend Sherry at Miller unreservedly!Sherry Smith and the entire team at Miller represent among the highest levels of customer service I have experienced. Sherry provided valuable insights and knowledge which helped us make informed decision. She responded to text / phone …More
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I have had my piano for 4 years. Until I spoke with Sherry I never really understood how the player worked. I can not say enough about the support I got from Sherry at Miller Piano. Thank you Sherry and it was so great to talk to you. We’ll … More talk again! Merry Christmas!Steveps. Did I talk about patience? These piano controller apps are very complicated and I am not very good at it. Sherry you are the best!!I have had my piano for 4 years. Until I spoke with Sherry I never really understood how the player worked. I can not say enough about the support I got from Sherry at Miller Piano. Thank you Sherry and it was so great to talk to you. We’ll …More
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We had a great experience shopping for a used upright piano with Sherry. I was impressed with the number of options they had available in our price range. She had a decent amount of information on each piano (how many owners, maintenance, … More etc.) which was helpful to know.
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They spend the time with you to try and help resolve your issues. I needed a control box for my Disklavier piano and although they didn’t have it (the unit for my piano) they helped me in my search. I spent thirty minutes with Sherry who … More was extremely helpful and polite. I wish most people were as helpful as she was. In this day where personal service is usually a recorded message, Sherry gets high marks for being helpful. Thanks. ScottThey spend the time with you to try and help resolve your issues. I needed a control box for my Disklavier piano and although they didn’t have it (the unit for my piano) they helped me in my search. I spent thirty minutes with Sherry who …More
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Sherry at Miller Piano Specialists provided outstanding support. Her professionalism and instrument knowledge are unmatched anywhere in the piano sales business. After-sale customer support is superb too. I am delighted to highly recommend … More Miller Piano Specialists!
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This is the place to get your piano. Sherry is an expert and hooked me up with a beautiful Yamaha professional upright. Plays like a dream and sounds even better. They have a great selection of all pianos from beginner level to the best … More of the professional model grands. Can't wait to upgrade here in a year or 5 and get a C7. Great people great pianos. It's a no brainer. Come get hooked up.This is the place to get your piano. Sherry is an expert and hooked me up with a beautiful Yamaha professional upright. Plays like a dream and sounds even better. They have a great selection of all pianos from beginner level to the best of …More
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I had a great experience at Miller Piano Specialist in Cool Springs. They are such knowledgeable musicians and have a passion for pianos. They provided a thorough explanation of the sound, build and special functions of the pianos I looked … More at so I could make a good decision about which piano would help me learn. I highly recommend Miller Piano Specialist.I had a great experience at Miller Piano Specialist in Cool Springs. They are such knowledgeable musicians and have a passion for pianos. They provided a thorough explanation of the sound, build and special functions of the pianos I …More
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Reached out to Miller Piano through chat on their website about a piano they had for sale. Sherry, was very attentive and quickly answered my questions. Will recommend.
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Sherry did a great job helping my wife find just the right piano for our home. She was knowledgeable and patient and a consummate professional.
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Im not a client and had an issue connecting my Yamaha Disklavier left text messageReceived calls and follow up text with detailed instruction .....they worked!!!!A great responsive companyThank youIm not a client and had an issue connecting … More my Yamaha Disklavier left text messageReceived calls and follow up text with detailed instruction .....they worked!!!! …More
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Sherry was very nice and informative. Also plays very well. She printed off some music apps for me to check out..glad I stopped by..
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Sherry S. in the Franklin, TN store worked with me on the purchase of a new piano. Her understanding of my needs, my budget, and the current shopping environment made the overall experience most satisfactory. She was exceedingly responsive … More to my inquiries, offered purchase options, and went the extra mile to make certain I could have the best possible virtual shopping experience. She not only played the piano to make sure it had the proper touch, but made a video of her playing it so that I could see and hear the instrument prior to purchase. I am most pleased. Thank you, Sherry!Sherry S. in the Franklin, TN store worked with me on the purchase of a new piano. Her understanding of my needs, my budget, and the current shopping environment made the overall experience most satisfactory. She was exceedingly responsive …More
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I purchased a new Pearl River Upright Piano from Miller Piano Specialists over the phone with the help of Dave Martin. Dave was very knowledgeable and a huge help in assisting me in choosing the right piano for my needs. He was very helpful … More and friendly. He understood why we didn’t want to travel to Franklin from Kentucky to try out the pianos (COVID) so he sent pictures and played the pianos for me. When the piano was delivered it was exactly what I wanted. A wonderful piano with great sound and perfect for my needs. I highly recommend Miller Piano Specialists and Dave Martin.I purchased a new Pearl River Upright Piano from Miller Piano Specialists over the phone with the help of Dave Martin. Dave was very knowledgeable and a huge help in assisting me in choosing the right piano for my needs. He was very helpful …More
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Our church was in the market for a new grand piano. I was referred to Sherry Smith at Miller pianos. She responded promptly to my message and we spoke several times by phone. Sherry put in a lot of time explaining different pianos and what … More would be best for our needs. It was a great experience that led to a comfortable purchase decision. I highly recommend Sherry and Miller pianos for all you piano needs.Our church was in the market for a new grand piano. I was referred to Sherry Smith at Miller pianos. She responded promptly to my message and we spoke several times by phone. Sherry put in a lot of time explaining different pianos and what …More
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Sherry was incredible! Buying your first piano can be intimidating but Sherry made the process so comfortable and fun. I’m excited to have my own piano in my home for years to come. I’ll only buy my pianos from Miller Piano Specialists … More from now on.
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You'd think it'd be difficult to buy a piano during a pandemic, but Sherry and the folks at Miller Piano Specialists made it super easy. Sherry walked me through the purchase over the phone/text and arranged the delivery for … More a couple weeks later. The piano arrived this week and it's absolutely perfect, as were the movers that Miller contracted. Couldn't be happier with my experience or new piano, thanks y'all!You'd think it'd be difficult to buy a piano during a pandemic, but Sherry and the folks at Miller Piano Specialists made it super easy. Sherry walked me through the purchase over the phone/text and arranged the delivery for a couple weeks …More
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Dave at Miller pianos was so helpful and knowledgeable when I walked in with my son to buy a digital piano. He was also very patient with my son, who had many questions and wanted to touch everything. He and the other staff member got the … More piano into the back of my car and were just so friendly and cheerful. It was a great experience and we are so happy with our purchase.Dave at Miller pianos was so helpful and knowledgeable when I walked in with my son to buy a digital piano. He was also very patient with my son, who had many questions and wanted to touch everything. He and the other staff member got the …More
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Miller piano specialists were absolutely wonderful in assisting me with giving up my piano 😢. It was a sad day for me but Miller specialists held my hand every step of the way. Unfortunately I was moving and unable to take my piano and … More hated to give her up... but Sherry and Sylvia took the best care in transitioning her to the next owner. I will miss her but I am so thankful to have a friend like Miller to get me through it. I will play again and look forward to Miller Piano to help me find the best instrument for my new location. Thank you Miller Piano ( Sherry and Sylvia)!Miller piano specialists were absolutely wonderful in assisting me with giving up my piano 😢. It was a sad day for me but Miller specialists held my hand every step of the way. Unfortunately I was moving and unable to take my piano and …More
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Sherry Carlisle Smith and the crew at Miller Piano are the greatest team you will ever encounter. The piano knowledge, the talent, the business acumen and the personal touch is unequalled anywhere in this business! Love you guys. Jozef … More
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Staff went out of their way to be courteous and helpful. Very knowledgeable about product. Gave me all the time I needed to make my decision. Special thanks to Sherry Smith our salesperson who went above and beyond to make sure we were … More happy with purchase.
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So thrilled with my Yamaha P515! Sherry is amazing and was so extremely helpful going above and beyond! I highly recommend if you are in the market for a piano or keyboard that you go see Sherry at Miller Piano.
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I called to inquire about in-stock classical music. The representative advised me to search on the website, 8note.com, to preview the first page, purchase and print. Extremely helpful! We had a nice conversation and I was smiling when we … More said goodbye.
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Perfect service. Happy to answer any questions and sit down and play alongside you. Treated with upmost respect. My next piano purchase will be from here as well, they’ve gained a lifelong customer.
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Incredible customer service - I worked with Sherry and she went “over and above” to get me exactly what I need. I would highly recommend Miller Piano in Franklin.
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Customer service was fantastic. Not only was my question answered but was also given opportunities and will definitely check out the Facebook page. I don’t even live in Tennessee but was treated like a regular customer. Thank you!
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Sherry was quick to respond to me and knowledgeable about what to look for in a used piano as a beginner.
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Very happy with the positive service received from this site. Grabbed the problem promptly and offered a solution. Would use them again.
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Go see Silvia she is the sweetest lady
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I bought a baby grand piano from Miller Piano and it could not have been a better experience. I worked with Khaymen and he was great! He was very friendly and knowledgeable and just made the whole process a breeze. If you are in the … More market for a piano, I highly recommend you start with Miller first.
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The staff was incredibly friendly and knowledgeable. Highly recommended!
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I purchased a pre-owned Yamaha C2 5’8” with Disklavier on consignment at Miller Piano recently. When first arriving at the store, I soon noticed how genuinely friendly and laid back Sherry and Dave were. No high pressure tactics at all, … More which I’m a little allergic to. Then as I began looking beyond my original plans (thank you Sherry), I noticed this beautiful work of art that seemed too far beyond my intended budget. But low and behold, after a good bit of back and forth with the previous owner, Dave worked a small miracle and managed to negotiate the sale. He really went to bat for me.Then the piano electronics were slightly damaged during shipping. Without hesitation, Dave drove out to my home to try and get it working himself. He soon sent over a technician who got it fixed, no charge. Sherry was also very helpful all along, especially in getting me familiar with the software. She’s always been there when I had questions about getting everything set up.I hardly ever write reviews about anything. But I felt these two exceptional people deserved some high praise, as does Mr. Miller for knowing the kind of associates who really make a difference both before and after the sale. Pianos are much more than furniture or simple instruments to people who own and enjoy them. They are more like family members. And it’s great to find them in a store that feels more like family with a personal touch than a place that only exists to make money. As we all know, there are a lot of ways to run a business and make a profit in this world. It’s refreshing and rewarding to find a place that demonstrates how it should be done.I purchased a pre-owned Yamaha C2 5’8” with Disklavier on consignment at Miller Piano recently. When first arriving at the store, I soon noticed how genuinely friendly and laid back Sherry and Dave were. No high pressure tactics at all, …More
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Just got off the phone with Sherry Carlisle Smith, she was super helpful, honest, and knowledgeable. If we decide to sell our piano we will definitely go with this company--but after talking to her she educated me about so many great things … More about my piano that I may just hang onto it!
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I really enjoy visiting Miller Piano anytime I’m in the Nashville area! In addition to being music specialists, they always have extended learning experiences. Sherry is a top-notch personality and always available to share new products … More and events!
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I recently moved from California to Tennessee bringing with me my1901 Kolher & Chase Upright Grand Piano from S.F. (which I've had for 52 years). The piano movers that I hired laid it on it's side resulting in MAJOR damage … More inside and out! Miller Piano Specialist helped me piece back together my most prized possession which I thought was a total loss. Not only did they fix the internal parts they were able to fix the exterior too! My piano has never sounded so good, and looks brand new! They were very reasonably priced! Even better, they treating my piano like one of their own, priceless!I recently moved from California to Tennessee bringing with me my1901 Kolher & Chase Upright Grand Piano from S.F. (which I've had for 52 years). The piano movers that I hired laid it on it's side resulting in MAJOR damage inside and out! …More
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Great store for all your piano needs. See Sheri!
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Miller Piano Specialists is the fun place to be. Are you are looking to buy a piano, new or previously owned? The selection is second to none and pianos move in and out daily. Are you interested in lessons? You can find classes at Miller … More Piano Specialists for students of all ages, skill level, or style. You know you want to enjoy one of the the regular, free of charge, monthly musical artist showcases. World class musicians up close and petspers. And, you never know who you're going to meet at Miller Piano Specialists, as artists enjoy stopping in to practice, chat, and play the pianos, especially the Yamaha 9' concert grand piano when it's taking a rest from being on stage. Whether you talk to Ross or Sylvia Miller, owners, Sherry Carlisle Smith, General Manager, or Dave Martin and Dakota Smith, all are Miller Piano Specialists. The entire team loves what they do, and it shows. Stop in your next visit to the Cool Springs area and say hi!Miller Piano Specialists is the fun place to be. Are you are looking to buy a piano, new or previously owned? The selection is second to none and pianos move in and out daily. Are you interested in lessons? You can find classes at Miller …More
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Great pianos! Great staff! Very helpful and friendly. I am a serious player and they know this. However, they also treat all of their customers with a lot of respect and work VERY hard to find you the piano that you want that fits your … More needs. The owner is very nice as well! Fun guy to talk with and very knowledgable. He appreciates your business. They are leading the way for the next generation of pianists with amazing instruments and a friendly environment.Great pianos! Great staff! Very helpful and friendly. I am a serious player and they know this. However, they also treat all of their customers with a lot of respect and work VERY hard to find you the piano that you want that fits your …More
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Sherry is the absolute best! Super helpful on our purchase, and went out of her way from the start!
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Great selection of quality Pianos. Very happy with my Piano and service
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Excellent place for kids to learn to play piano.
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Great helpful staff, very informative
