Last updated: September 2026
How Spruce Piano Care Works
Spruce Piano Care is a subscription maintenance program from Miller Piano Specialists designed to make routine piano care easier to stay on top of.
There is no long-term contract. Membership is intended for customers who want ongoing piano care rather than one-time service, and benefits remain available while the membership is active, paid, and in good standing.
1. Start with an Initial Tuning + Kickoff Assessment
Every piano begins with an initial tuning and kickoff assessment so a Miller Piano Specialists technician can document the instrument’s condition, confirm eligibility, and establish a baseline for ongoing care.
Monthly Plan
The Monthly Plan is $30/month. Enrollment also requires an Initial Tuning + Kickoff Assessment add-on of $150 plus applicable tax.
The initial visit includes your first tuning and kickoff assessment. Monthly membership then continues at $30/month according to the recurring billing schedule shown at checkout.
Annual Plan
The Annual Plan is $300/year and includes two tuning credits available immediately.
Your first tuning credit is used for your initial tuning and kickoff assessment. The second tuning credit is available for your next tuning and is generally intended for use about six months later.
Any work recommended beyond the included tuning and kickoff assessment will be explained before additional work is performed. Additional charges may apply, with eligible work receiving the Spruce member discount.
2. Stay on a Regular Tuning Schedule
Monthly members earn one tuning credit every six months of continuous active membership.
Annual members receive two tuning credits when the annual membership begins and two additional tuning credits upon each paid annual renewal.
Tuning credits are intended to support a regular maintenance schedule. Actual timing may vary depending on the piano, its environment, technician recommendations, and appointment availability.
3. Get Help With Covered Minor Issues
Spruce includes coverage for minor service needs that can typically be resolved quickly.
Examples may include:
- Certain sticking keys
- Pedal squeaks or noises
- Minor playability adjustments
- Other small service needs that MPS determines fall within the scope of covered minor service
Covered minor issues may be addressed during a scheduled service visit or through a separate covered-service visit when appropriate.
If an issue requires additional time, parts, tuning, or more extensive repair work, additional charges may apply. We will explain what is needed and provide an estimated cost before proceeding.
4. Receive Up to Three Complimentary Covered-Service Visits
Active members may receive up to three complimentary visits per Membership Year for covered minor services.
For these qualifying visits, the normal minimum service fee is waived.
Complimentary visits cover the service visit for the covered minor issue. They do not automatically include:
- Additional tuning
- Parts
- Extensive labor
- Major repairs
- Regulation or voicing
- Shop work
- Services outside the scope of the covered issue
If additional work is needed, we will explain the recommended service and estimated cost before proceeding. Eligible additional work receives the Spruce member discount.
5. Save 15% on Eligible Technical Services and Parts
Active Spruce Piano Care members receive 15% off most additional piano technical services and parts.
Eligible services may include regulation, voicing, repairs, and other piano technical work performed by Miller Piano Specialists.
The discount does not apply to:
- Piano moving
- Storage
- Rentals
- Third-party services
- Other excluded services identified by MPS
6. Build a Complete Service History
MPS documents service performed on the piano and retains service records for future reference.
Depending on the visit, documentation may include:
- Observed condition
- Work performed
- Technician notes
- Recommended future service
- A digital or written service report
This creates an ongoing service history that can help both the customer and technician understand the piano’s care over time.
1. Introduction and Acceptance
Spruce Piano Care (“Spruce,” the “Plan,” or “Membership”) is a subscription piano maintenance program offered by Spruce Music Inc. DBA Miller Piano Specialists (“MPS,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern participation in Spruce Piano Care.
By enrolling, renewing, making payment, redeeming a benefit, or scheduling service under Spruce, you agree to these Terms.
2. Definitions
Active Membership
A Spruce membership that is current, paid, and in good standing.
Membership Year
A 12-month period beginning on the membership enrollment date or, for a renewed Annual Plan, the applicable paid annual term.
Tuning Credit
A credit redeemable for one standard piano tuning performed by Miller Piano Specialists, subject to these Terms.
Initial Tuning + Kickoff Assessment
The first service visit used to tune the piano, document its condition, establish a service baseline, and confirm eligibility for ongoing Spruce coverage.
Covered Minor Issue
A small piano service need that MPS determines can typically be resolved quickly and falls within the scope of Spruce minor-issue coverage.
Complimentary Covered-Service Visit
A separate service visit for a qualifying Covered Minor Issue during which the applicable minimum service fee is waived, subject to the annual visit limit and other terms described below.
3. Plan Options and Tuning Credits
A. Monthly Plan
The Monthly Plan is $30 per month, plus applicable taxes.
Enrollment requires the Initial Tuning + Kickoff Assessment add-on at the price shown at checkout, currently $150 plus applicable tax.
Monthly members earn:
One tuning credit after every six months of continuous Active Membership.
Tuning-credit accrual stops if the membership is canceled, suspended, or otherwise no longer active.
Unaccrued credits have no cash value.
B. Annual Plan
The Annual Plan is $300 per year, plus applicable taxes.
Annual members receive:
Two tuning credits immediately upon annual payment.
The first tuning credit is used for the Initial Tuning + Kickoff Assessment.
The two credits are generally intended for use about six months apart, but exact timing may vary depending on the piano and service needs.
Upon paid annual renewal, two additional tuning credits are issued.
C. Scheduling and Availability
Tuning credits do not guarantee a specific appointment date or immediate service availability.
All appointments are subject to technician availability, service area, weather, holidays, and other operational considerations.
MPS may recommend a different service schedule based on the condition, environment, use, or maintenance needs of the individual piano.
4. Initial Tuning + Kickoff Assessment and Eligibility
Spruce is intended for pianos that can reasonably be maintained through routine piano service.
During the kickoff assessment, MPS will evaluate the piano and document its condition.
Most pianos qualify.
Older or neglected pianos, instruments that cannot be tuned normally or do not hold tune, and pianos with significant structural or mechanical issues may require additional work or may not qualify.
MPS may:
- Approve the piano for Spruce coverage
- Recommend additional work before continued participation
- Limit coverage based on known instrument conditions
- Determine that the piano is not eligible
If the piano is not eligible, the assessment portion of the Initial Tuning + Kickoff Assessment remains non-refundable.
Any additional recommended work will be discussed before it is performed.
5. Covered Minor Issues
Covered Minor Issues are small service needs that MPS determines can typically be resolved quickly.
Examples may include:
- Certain sticking keys
- Pedal squeaks or noises
- Minor playability adjustments
- Similar small adjustments
Coverage is determined by MPS based on the specific issue and condition of the piano.
Minor-issue coverage does not include unlimited labor or repairs.
If the issue requires additional time, parts, tuning, extensive adjustment, structural repair, shop work, or other service outside the Covered Minor Issue, additional charges may apply.
MPS will explain the recommended work and estimated cost before proceeding with chargeable additional service.
Eligible additional work receives the applicable 15% member discount.
6. Complimentary Covered-Service Visits
Active members may receive up to three Complimentary Covered-Service Visits per Membership Year.
For qualifying visits, the normal minimum service fee is waived.
A Complimentary Covered-Service Visit is intended to address a qualifying Covered Minor Issue.
The complimentary visit does not automatically include additional tuning, parts, major repair work, regulation, voicing, shop work, or other services outside the covered minor issue.
If additional service is required, the customer may choose whether to proceed after receiving an explanation of the work and estimated cost.
Eligible additional services and parts receive the Spruce member discount.
Unused complimentary visits:
- Have no cash value
- Are not transferable
- Do not roll over into a future Membership Year unless expressly stated otherwise by MPS
7. Member Discount
Active members receive a 15% discount on most eligible piano technical services and parts performed or supplied by MPS.
Eligible services may include:
- Repairs
- Regulation
- Voicing
- Additional technical service
- Eligible replacement parts
The discount does not apply to:
- Piano moving
- Storage
- Rentals
- Third-party services
- Taxes
- Other services or products specifically excluded by MPS
The discount may not be combined with other discounts or promotions unless MPS expressly allows it.
8. Service Reports and Service History
MPS maintains service records for pianos participating in Spruce Piano Care.
Service documentation may include observed condition, service performed, technician notes, and future recommendations.
Where applicable, a service report will be provided electronically to the primary email address associated with the membership.
MPS may retain service records after the membership ends for business, technical, warranty, historical, or customer-service purposes.
9. Customer Responsibilities
A. Scheduling and Communication
MPS will generally contact new members to help arrange the Initial Tuning + Kickoff Assessment and may provide future scheduling reminders as a courtesy.
Customers are responsible for responding to scheduling communications and making the piano reasonably available for service.
Failure to schedule or redeem available services does not automatically entitle the customer to a refund.
B. Piano Environment
Acoustic pianos are affected by temperature, humidity, seasonal changes, usage, and their physical environment.
Customers are responsible for maintaining a reasonably stable environment for the piano.
MPS is not responsible for tuning instability, deterioration, or damage caused by environmental conditions, neglect, misuse, pests, water, excessive humidity or dryness, heating or cooling conditions, relocation, or similar outside factors.
C. Safe Access
Customers must provide safe and reasonable access to the piano and surrounding service area.
D. Appointment Changes
Customers should provide at least 24 hours notice when rescheduling an appointment.
Missed appointments, late cancellations, or appointments where the piano cannot reasonably be accessed may be subject to the applicable minimum service or no-show fee.
E. Continued Eligibility
A piano may become ineligible for Spruce if its condition changes or if MPS determines that routine maintenance is no longer appropriate.
This may include a piano that becomes:
- Untunable
- Unable to hold tune to a reasonable degree
- Structurally compromised
- Unsafe to service
- Severely deteriorated
- Otherwise unsuitable for routine maintenance
MPS will communicate significant eligibility concerns when reasonably possible.
10. Payments and Recurring Billing
Membership fees are charged automatically according to the billing schedule presented at enrollment.
Monthly Plan
The Monthly Plan is billed automatically at $30 per month using the payment method provided at enrollment.
The required Initial Tuning + Kickoff Assessment add-on is charged as part of initial enrollment at the price shown at checkout.
Annual Plan
The Annual Plan is billed automatically at $300 per year and renews annually unless canceled before the next renewal date.
A reminder email will be sent prior to annual renewal.
Automatic Payment Requirement
Spruce Piano Care requires an active payment method on file and authorization for automatic recurring payments.
Payment information is collected, encrypted, and securely stored by MPS’s payment processor at checkout. Recurring charges are then processed automatically using the stored payment method according to the applicable Monthly or Annual billing schedule.
MPS does not require customers to manually submit payment for each recurring membership charge. Maintaining a valid stored payment method and automatic payment authorization is a condition of membership.
Applicable taxes may be added where required.
If a recurring payment is declined or otherwise unsuccessful, MPS may notify the customer and attempt to collect the outstanding payment using the payment method on file. Membership benefits and tuning-credit accrual may be suspended until the account is brought current.
Membership may be canceled following continued nonpayment.
11. Cancellation
There is no long-term contract.
Monthly Membership
Monthly membership may be canceled at any time.
Cancellation stops future recurring membership charges.
Benefits and tuning-credit accrual end when the membership is no longer active.
Tuning credits that have not yet been earned are forfeited upon cancellation.
Annual Membership
Annual members may cancel future renewal at any time before the next renewal charge.
Cancellation does not automatically create a right to a prorated refund for the current annual term.
Any refund for unused Annual Plan value is subject to the refund provisions below and MPS discretion where permitted by law.
12. Refunds
Initial Tuning + Kickoff Assessment
Once the Kickoff Assessment has been performed, the assessment portion of the service is considered rendered and is non-refundable, even if a tuning is not performed.
If the piano is determined not to qualify for Spruce Piano Care, the assessment fee remains non-refundable and covers the technician’s time evaluating and documenting the piano’s condition.
You will still receive a written assessment for your records, typically by email within 48 hours of the visit.
Monthly Plan
Monthly membership payments are non-refundable once charged, except where required by law.
Annual Plan
Because Annual membership provides tuning credits and additional benefits immediately, refunds are not guaranteed.
If an Annual membership is canceled before all included tuning credits or benefits have been used, MPS may, at its discretion and where permitted by law, provide a partial refund based on services and benefits already rendered or redeemed.
No Spruce benefit or unused credit has independent cash value.
13. Service Area
Spruce Piano Care is available only for qualifying pianos located within 50 miles of:
Miller Piano Specialists
3656 Trousdale Dr., Suite 111
Nashville, TN 37204
Extended Service Area
Customers located outside the standard 50-mile service area may be eligible to participate in Spruce Piano Care with an additional mileage charge.
The extended service area charge is based on the additional travel distance beyond 50 miles and is calculated using two planned service visits per Membership Year.
For Monthly Plans, the extended service area charge may be divided across recurring monthly payments.
For Annual Plans, the extended service area charge is billed with the annual membership payment.
Extended service area availability is subject to MPS approval, technician availability, scheduling, and the location of the piano.
If a piano is relocated, the applicable service area charge may be recalculated. If the new location is outside an area MPS can reasonably service, MPS may discontinue membership.
Any refund eligibility following relocation is governed by the applicable cancellation and refund provisions of these Terms.
14. Tuning Stability and Piano Condition
Acoustic piano tuning is affected by factors outside the control of MPS, including:
- Seasonal humidity changes
- Temperature changes
- Piano condition
- Pinblock and string condition
- Usage
- Environment
- Previous maintenance
- Movement or relocation
No acoustic piano can be guaranteed to remain perfectly in tune for a specific period following service.
Spruce provides ongoing maintenance support but does not constitute a guarantee of permanent tuning stability.
15. Normal Risks of Piano Service
Piano tuning and technical service involve normal risks associated with working on aging mechanical and structural components.
These may include, among other things:
- String breakage
- Movement of tuning pins
- Failure of aged or weakened components
- Discovery or aggravation of pre-existing mechanical or structural issues
The presence of these conditions does not by itself indicate improper service.
If additional repairs become necessary, MPS will discuss available options with the customer when reasonably possible.
Eligible repair work receives the Spruce member discount.
16. Exclusions
Spruce does not cover damage, failure, instability, or service needs caused by circumstances including:
- Neglect
- Misuse
- Abuse
- Pest infestation
- Water or moisture damage
- Excessive dryness
- Environmental instability
- Moving or relocation
- Accidental damage
- Pre-existing structural problems
- Work performed by third parties
- Conditions outside the reasonable control of MPS
Spruce is a maintenance program and is not an insurance policy, extended warranty, or guarantee against future piano problems.
17. Limitation of Liability
To the fullest extent permitted by applicable law, MPS is not responsible for indirect, incidental, special, or consequential damages arising from participation in Spruce Piano Care.
Nothing in these Terms is intended to exclude or limit liability where such limitation is prohibited by applicable law.
If MPS causes damage through negligence or misconduct, MPS will work with the customer to reasonably address the matter.
18. Transferability
Spruce membership is associated with the enrolled piano and customer account.
Membership, tuning credits, complimentary visits, and other benefits may not be transferred to:
- Another owner
- Another piano
- A replacement instrument
- Another household or organization
unless approved in writing by MPS.
A different piano may require its own Initial Tuning + Kickoff Assessment and eligibility determination.
19. Changes to Spruce Piano Care
MPS may modify Spruce pricing, included benefits, service policies, or these Terms from time to time.
Changes affecting an existing paid membership term will be communicated when appropriate and will apply subject to applicable law.
Material changes to recurring pricing will not be charged without any notice required by applicable law or the applicable payment provider.
20. Governing Law
These Terms are governed by the laws of the State of Tennessee, except where another law is required to apply.
21. Contact Us
Questions about Spruce Piano Care or these Terms may be directed to:
Miller Piano Specialists
3656 Trousdale Dr., Suite 111
Nashville, TN 37204
Call/Text: (615) 771-0020
Email: css@millerps.com
