Effective Date: February 21, 2025
General Policy
- All Sales Final
Most sales are final. We generally do not accept returns unless explicitly stated or noted below. - Deposits
We offer a fully refundable $100 deposit for first right of refusal on certain products. Other deposits are non-refundable unless required by law or specifically noted.
30-Day Full Exchange Guarantee
- One-Time Exchange
If you’re unhappy with your new piano purchase for any reason, you may make a one-time exchange within 30 days of your delivery date. - Fees and Condition
Any delivery, shipping, or handling fees are non-refundable and are the customer’s responsibility. The returned instrument must be in the same condition as it was delivered. - Proof of Purchase
A valid proof of purchase (e.g., receipt or invoice) is required for any exchange.
Digital Piano Returns
- Unopened Packaging Only
We will consider returns for digital pianos if the product is still in its original, unopened box, and the return is requested within 30 days of delivery. - No Returns on Opened Packages
Once the box has been opened, we cannot accept a return. Certain exceptions may apply at our discretion.
Special Orders and Customized Products
- Non-Returnable
Special orders or customized products are non-returnable unless explicitly stated in writing by Miller Piano Specialists.
Requesting a Return or Exchange
- Contact Method
To request a return or exchange, please call us at (615) 771-0020, email us at css@millerps.com, or visit us in-store. - Shipping Responsibility
The customer is responsible for any return shipping costs and arrangements if a return is approved. We do not provide return shipping labels. - Refunds
In rare cases where a return is approved, refunds are generally issued to the original payment method.
Warranty and Defects
- Manufacturer’s Warranty
Many products come with a manufacturer’s warranty or a Miller Piano Specialists warranty. We encourage you to review your warranty options before requesting a return or exchange for defective merchandise. - Warranty Support
If you suspect a defect or damage, please email us at css@millerps.com or call (615) 771-0020 so we can help determine whether your warranty applies.
Ownership
- Miller Piano Specialists retains ownership of any instrument until it is paid in full.
Contact Information
Miller Piano Specialists
3656 Trousdale Dr., STE 111
Nashville, TN 37204
Phone: (615) 771-0020
Email: css@millerps.com
This policy is subject to change without notice.
